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Direct Energy Water Heaters
By Andrew Steenson
Published: July 23, 2008
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Attention all members of Local 975

Over the past few years the Rental Water heater market has become much more competitive. While healthy competition is always a winning situation for any consumer, unhealthy competition is not.

Recently is has become known that some of the competitors in the marketplace have been providing misleading or false information to Direct Energy customers in regard to Direct Energy  water heaters and the water heater business.
Several examples of this are

• The Direct Energy rental water heater is unsafe
• Enbridge and/or Direct Energy has contracted out water heater replacement to the competitor company
• Failing to point out to customers that they are locking into a 15-year contract with the competitor
• Water heaters older than 5-years old are no longer efficient and that the competitor’s new water heater could be as much as 25% more efficient

Local 975 members currently perform the service on these water heaters. This type of behavior, by a handful of competitors, puts the jobs of Local 975 members at risk. If any of our Members come across anyone who has experienced this type misleading information please call 905-943-6398 ASAP or send an email to waterheater@directenergy.com . Lets all make sure the customer has all the facts to make an informed decision.

Regards
Andrew Steenson
Direct Energy Unit Chair
CEP Local 975

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